Reference

How jojo889 Handles Your Personal Information

Your account data stays with us — not sold, not shared beyond what it takes to run your wallet transactions and keep your sessions secure.

Account data kept privateDANA, OVO, GoPay transaction records protectedCookie controls in your handsRight to request data deletionSecure account access via OTP

Explore the Lobby Read FAQ

What We Collect and Why It Is Collected

jojo889 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the registration details you provide — name, email address, and the mobile number linked to your OTP verification step. When you add a payment method, details like your DANA account ID, OVO registered number, or GoPay wallet reference are

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stored solely to process your deposits and withdrawals. We do not store full card numbers or wallet PINs. Session data — device type, browser, and IP address — is logged to detect unusual access patterns and protect your account. If you contact our support team, conversation
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records are retained for a defined period to help resolve follow-up queries. Data collected through cookies covers browsing behaviour within our lobby only; we do not track you on third-party sites. Availability of any service, including how data is processed, depends on local law and eligible
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regions. Indonesian law governs the data obligations that apply to you as an account holder accessing from Indonesia. We review this policy periodically; material changes will be communicated through your registered account notification channel before they take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review what data we hold, correct a detail, or request that your account information be removed, our support team handles these requests directly. You can reach us through live chat from inside your account dashboard, or send a written request via email to the address listed at the bottom of this policy. Response times depend on the complexity of the request, but we acknowledge every privacy query we receive.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our support team receives your privacy request directly and can confirm what data we hold against your account.

Email Request

Send a written data request to our privacy email address. Include your registered mobile number so we can match the request to your account without delay.

Account Settings

Some data controls — including communication preferences and cookie consent — sit inside your account settings panel, accessible after you log in via your OTP.

HOW WE PROTECT IT

Data Handling, Cookies, Retention and Account Security

We apply layered protections across data storage, transaction records, and account access. SSL encryption covers all traffic between your device and our servers. Account login uses OTP verification tied to your registered mobile number, which means a new session cannot be opened without device-level confirmation. Cookies we set are first-party only — they keep your lobby preferences, your last-visited game section, and your active wallet context. You can clear or block these through your browser settings at any time, though some account features may behave differently without them.

Encryption in Transit

SSL encryption applies to every request your device makes, covering login sessions, DANA deposits, OVO transfers, GoPay withdrawals and in-lobby navigation without exception.

OTP Account Access

Every new login triggers an OTP sent to your registered number. No one can access your account remotely without completing this step, including our own support team.

Data Retention Window

We retain transaction records and account data for the period required under applicable law. Once that window closes, data is deleted or anonymised from active systems.

Cookie Transparency

We set only first-party cookies for lobby state and session continuity. No cross-site tracking is used. Your cookie preferences can be updated in your browser without contacting us.

Common Questions About Your Data and Rights

These are the questions we receive most often about how your information is handled. If your question is not covered here, our live chat team can respond to specific account-level privacy queries directly.

We collect your name, email, and mobile number at registration. When you link DANA, OVO, or GoPay, the wallet identifier is stored to process transactions. No wallet PINs are ever stored.

Wallet references are shared only with the payment processor needed to complete your transaction. They are not sold, passed to advertisers, or used for any purpose outside your payment flow.

Send a request via email or live chat with your registered mobile number included. We will confirm the data held against your account within a reasonable timeframe under applicable law.

Yes. Submit a deletion request through live chat or email. We will remove active data after verifying your identity via OTP. Some records are retained as required by applicable law.

We use first-party session cookies to remember your lobby state and active wallet. You can block or clear them in browser settings. Blocking them may affect how your account preferences load.

Material updates are communicated via your registered account notification channel before they take effect. We do not make retroactive changes without notifying you first through that channel.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How jojo889 Handles Your Personal Information

Reach Us About Your Privacy Rights

Live Chat

Email Request

Account Settings

Data Handling, Cookies, Retention and Account Security

Encryption in Transit

OTP Account Access

Data Retention Window

Cookie Transparency

Common Questions About Your Data and Rights

01 What personal data does jojo889 collect when I open an account?

02 Is my DANA, OVO or GoPay account information shared with third parties?

03 How do I request a copy of the data jojo889 holds about me?

04 Can I ask jojo889 to delete my account and personal data?

05 What cookies does jojo889 use and can I turn them off?

06 How will I know if the privacy policy changes?

Privacy Policy

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