Reference

Your Rights and Our Rules on jojo889

Everything that governs your account on jojo889 — from how your personal data is stored to how your DANA, OVO, or GoPay wallet transactions are handled — is set out clearly here.

Account TermsPrivacy PolicyCookie PolicyDANA / OVO / GoPay RulesJurisdiction Conditions
jojo889 Your Rights and Our Rules on jojo889
POLICY CONTACT

Reach Us About Legal or Policy Questions

Team online

Live Chat Support

Open the live chat icon from any page on jojo889. Our support team can handle account-specific policy questions and direct legal enquiries to the right team without delay.

Email the Policy Team

Send a written request to our support email for data access, deletion requests, or formal disputes. We respond within the timeframe set out in our privacy policy for your region.

Account Help Centre

Your account dashboard includes a dedicated Help section where you can submit wallet-related policy queries — covering DANA, OVO, and GoPay transaction disputes — and track their status.

ACCOUNT SECURITY

How We Protect Your Data and Account Access

Data Handling

Personal data collected at registration — name, email, phone number — is stored on secured servers. Access is restricted to authorised staff and payment processors needed to complete OVO or GoPay transfers.

Cookie Control

We use session cookies to keep your lobby active and remember your last payment method. You can manage cookie preferences through your browser settings at any time without affecting account access.

Account Retention

We keep your account data for as long as your account is active or as required by applicable law in your region. You can request deletion by contacting support, subject to any outstanding transaction records.

Change Requests

To update your registered email, phone number, or linked wallet — including switching between DANA and GoPay — submit a verification request through live chat with a valid identity document.

Common Questions About Our Legal Terms

These are the questions we hear most often when account holders in Indonesia want to understand their rights, how their data is used, and what steps to take if something does not look right.

We collect your name, email address, phone number, and e-wallet identifier — for example your linked DANA or OVO account — to verify your identity and process transactions.

Yes. Send a written request to our support email. We will confirm your identity and provide a summary of the data we hold, in line with the policy applicable to your eligible region.

Contact support via live chat or email with your account details. Deletion requests are processed subject to any unresolved transaction records or legal obligations under applicable law in your region.

Wallet details are shared only with the payment processor needed to complete your specific transaction. We do not sell or pass wallet data to third-party advertisers or unrelated services.

Inactive accounts are retained for a period required by applicable law. After that window, personal data is removed unless a legal obligation requires us to keep specific transaction records.

We send a notification to the email registered on your account before material changes take effect. Continued account use after the effective date means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.